Refund policy

Care Botanix: Return & Refund Policy

 

Our Commitment to You

At Care Botanix, we stand behind the quality and efficacy of our products. We want you to be fully satisfied with your purchase. This policy outlines our procedures for returns, replacements, and refunds to ensure a clear and fair process.

Change of Mind

Please choose your products carefully. We do not offer refunds or exchanges for change of mind.

Damaged or Broken Products

We take the utmost care in packaging our products to ensure they arrive in perfect condition. However, in the unlikely event that your product is received damaged or broken, we are happy to provide a free replacement. To be eligible for a replacement, please follow these steps:

  • Within 24 hours of delivery, send a clear video of the damaged or broken product to our customer support team at [Your Customer Support Email Address] or [Your WhatsApp Business Number].

  • The video must clearly show the damage to the product and the original packaging.

  • Once we have reviewed and verified the proof of damage, we will dispatch a free replacement of the same product to you at no additional cost.

Money-Back Guarantee: If the Product Doesn't Work for You

We are confident in the performance of our products. If you have used a Care Botanix product as directed and have not seen the desired results, we offer a money-back guarantee. To claim a refund under this guarantee, you must follow the steps below:

  1. Claim Period: You must contact us to initiate a refund claim within two (2) weeks of your purchase date.

  2. Video Evidence of Application: You are required to send us a video of yourself applying the product. The video's information must have the date of recording clearly marked. This helps us understand your application process.

  3. Share Your Routine: In your communication with us, please provide a detailed description of how you have been using the product, including the frequency of use and any other products you are using in conjunction with it.

  4. Usage Inquiry: Our team will review the information you provide and may ask some follow-up questions to ensure the product was used correctly and to understand your specific situation better.

  5. Full Refund: If we determine that the product was used correctly according to our instructions and you still did not achieve any results, we will issue a full refund of the product purchase price to your nominated bank account.

  6. Failure to Provide Information: Please note that you will not be eligible to claim a refund under our money-back guarantee if you fail to provide any of the required information outlined above.

This policy is in place to protect our customers and our business from fraudulent claims and to ensure that we can continue to offer high-quality products and a satisfaction guarantee.

For any questions or to initiate a return or refund claim, please contact our customer support team. We are here to help